Policies

Ultimate LOZ Limousine LLC Service:

Policies & Procedures

email: [email protected]

PLEASE READ THESE POLICIES AND PROCEDURES CAREFULLY

By placing a reservation with Ultimate Loz Limo LLC, (“Ultimate Loz Limo” or the “Company”), either by telephone, fax, email, online on this site, or in any other manner, you accept, without limitation or qualification, the following POLICIES AND PROCEDURES. You further expressly authorize the Company to charge your credit card in full for all charges relating to your reservation.

RESERVATIONS

If you would like to make a reservation, call us at (573) 693-8044 to speak to our on-call service to leave a message to have us call you back or email us at [email protected] Our online booking is also available 24/7

The charge for all transportation services is due and payable in full at the time of making a reservation. Applicable taxes will be charged as required. Ultimate Loz Limo LLC accepts payment by cash or the cash app. Please contact our reservations department for any request to make payment through an alternative method.

A confirmation email, including a confirmation/reservation number, is provided for every reservation. It is the Client’s responsibility to review the confirmation information for accuracy.

The Client authorizes Ultimate Loz Limo LLC to charge any additional fees, as outlined herein, after the rendered services to the Client’s credit card as a supplemental charge.

***ALL CONFIRMED RESERVATIONS ARE GUARANTEED. TO ENSURE THE EFFICIENT OPERATION OF OUR BUSINESS THERE ARE NO REFUNDS. FOR ANY INCONVENCE THAT MAY BE EXPEREINCED, THE COMPANY RESERVES THE RIGHT TO ISSUE THE CLIENT A CREDIT THAT MAY BE USED WITH THE COMPANY OR ANY OF OUR AFFILIATES WITHIN THE UNITED STATES.***

AIRPORT TRANSFERS

We constantly monitor the commercial flight arrival information that you provide to us. Please call our office as soon as possible if there is a change in your flight information.
You will receive a text message with the details of where to meet your chauffeur. All of our vehicles have “ULTIMATE LOZ LIMO LLC” vanity plates and our chauffeurs are in black uniforms to make us easy to find.

For an additional fee, we can arrange a “Meet & Greet” service whereby our chauffeur will meet you upon arrival holding a “ULTIMATE LOZ LIMO LLC” sign with your last name.

No Shows: If the passenger fails to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Ultimate Loz Limo LLC after 45 minutes for domestic flights or 60 minutes for international flights, the passenger will be considered a “No Show.” The Client will be charged chauffeur gratuity, if not previously pre-paid. If you are not able locate your chauffeur, DO NOT LEAVE! Call our office and we will locate your chauffeur and assist you in locating your reserved vehicle.
Wait Time: Please meet the chauffeur as soon as you get your luggage. There will be no charge for waiting time if you meet the chauffeur within the first 45 minutes after the arrival of all domestic flights or within the first 60 minutes after arrival of all international flights. Once the grace period has passed, waiting time will be charged $25.00 per every 15 minutes until the passenger meets the chauffeur.
Additional Stops: Additional charges apply for extra passenger requested stops or services.

POINT TO POINT TRANSFERS

Ultimate Loz Limo LLC has point-to-point transfer rates for travel to and from major points of interest in and around the Lake Ozark Metro area.

For travel between locations for which a point-to-point rate does not exist, Clients will be charged based on the total trip mileage.

No Shows: If the passenger fails to show up at the scheduled pickup time and/or location, and there has not been any contact with Ultimate Loz Limo LLC, the passenger will be considered a “No Show.” The Client will be charged chauffeur gratuity, if not previously pre-paid. If you are not able locate your chauffeur, DO NOT LEAVE! Call our office and we will locate your chauffeur and assist you in locating your reserved vehicle.
Wait Time: There will be no charge for waiting time if you meet the chauffeur within the first 15 minutes. Once the grace period has passed, waiting time will be charged $25.00 per every 15 minutes until the passenger meets the chauffeur.
Additional Stops: Additional charges apply for extra passenger requested stops or services.

HOURLY SERVICE

Hourly services allow for multiple stops and wait time as directed by the Client. Client will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle. Time shall begin when the vehicle departs from the Ultimate Loz Limo LLC terminal and end when the vehicle returns to the terminal. There is a 1.5 hour minimum, and fractions of an hour are rounded to the next hour.

There are no refunds for unused time. In the rare event that we are unable to provide service due to whether, mechanical breakdown, chauffeur actions or any condition beyond our control, we reserve the right to either substitute an appropriate vehicle, or to issue a credit to the Client for all unused time.

Ultimate Loz Limo LLC cannot guarantee the availability of the chauffeur past the reservation time. Any overtime will be billed at 1.5 of the hourly rate.

EVENT SERVICES (LIMOUSINES, VANS, MINIBUSES, MOTOR COACHES)

Event services, include, but are not limited to, Proms, Night on the Town, Concerts, Weddings, or any other special events that reserve our sedans, limousines, suvs, vans, minibuses, four and sixteen-passenger vehicles etc.

Reservations for passengers under the age of 18 must be made by a parent or legal guardian over the age of 18. Such parent or legal guardian assumes full financial responsibility for any and all excess cleaning and/or damage to Company vehicles during the transportation service.

All fleet vehicles exterior colors are black or white We will try our best to match vehicle exterior colors for multiple reservations, but we do not guarantee actual colors of any vehicle.

Clients will be billed at either a point-to-point transfer rate or at the Ultimate Loz Limo LLC hourly services rate. The point-to-point transfer or hourly service policies as stated herein, whichever is applicable, shall apply.

For reservations that require overnight travel for chauffeurs, onsite coordinators or other Client-dedicated staff, lodging and meals should be arranged and provided for by the Client. A per diem may be applied in addition to lodging expenses.

CANCELLATIONS & CHANGES

In the event a cancellation is necessary, all cancellations must be in writing, sent via e-mail to[email protected]. Under no circumstances will cancellations be accepted via text message. The are no refunds issued for cancellations. A credit will be issued for cancellations of SUV or sedan transportation services received within 72 hours’ of the reservation.

A rescheduling fee of $100.00 per vehicle will be charged if a time or date change is requested. Rescheduling is based on vehicle availability for all services.

CHAUFFEUR GRATUITY POLICY

It is customary to pay a tip to the chauffeur for services rendered. Clients have the option to include a tip at the time of making their reservation or to pay directly to the chauffeur in cash at the time of service. As a convenience to our Clients, a recommended 20% tip is added to your rate quote at the time of making your reservation. Please let us know if you would like to pay tip in a different manner. In the event gratuity is not collected at the time of booking or at the time of services, Ultimate Loz Limo LLC will charge the 20% to the credit card on file to cover gratuity in full. Our chauffeurs understand that all tips must be earned by providing outstanding service to our Clients and their guests, and that the actual amount received is always up to the Client. If you would like to change a previously approved tip, please confirm promptly via e-mail to [email protected] referencing your reservation number, or give us a call to adjust billing.

ARRIVAL TIME

We always prepare in advance to avoid unnecessary delays in arrival time. Ultimate Loz Limo LLC shall not be held responsible, and no refunds will be granted for late arrivals caused by circumstances beyond its control including, but not limited to weather or road conditions, traffic delays, breakdown, incorrect pickup and drop off information, and any other situation beyond our control.

BAGGAGE AND OTHER PROPERTY TRANSPORTED

Ultimate Loz Limo LLC, its employees, or contractors are not responsible for any lost or damaged baggage, personal belongings, or any item(s) left in the vehicle at any time.

PASSENGER CONDUCT

Ultimate Loz Limo LLC reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are belligerent, unruly, likely to become objectionable to other persons or if the chauffeur feels threatened in any way. The extension of the head, arms, feet, legs or any other body parts through the open roof or windows of a vehicle is strictly prohibited. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a Company vehicle. Passengers shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In any of these instances, services will be terminated immediately, at the chauffeur’s discretion, and no refunds will be offered.

EXCESS CLEANING & DAMAGE

If, during or after the transportation service, the Company is required to expend an extended amount of time and material to clean the vehicle due to acts of the Client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the Company, at its discretion, will charge Client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the Client or any passenger will be charged in full to the Client. The minimum clean up fee is $250.00. Charges for loss of use or revenue due to actions of the Client or any passenger may also apply. The Client assumes full financial responsibility for any and all excess cleaning and/or damage to Company vehicles during the transportation service.

SMOKING AND EATING STRICTLY PROHIBITED

Smoking and eating in all vehicles is strictly prohibited. No Exceptions! Smoking and/or eating in the vehicle by the Client or any passenger will result in an automatic minimum $250.00 charge. Damage caused by smoking and/or eating activity will also be charged to the Client.

MISCELLANEOUS

Ultimate Loz Limo LLC may at any time without notice modify/revise these POLICIES AND PROCEDURES by updating this page. Client is bound by any such revisions and should therefore, periodically visit this page to review the then current POLICIES AND PROCEDURES.

These POLICIES AND PROCEDURES shall be governed by and interpreted in accordance with the laws of the State of Missouri without regard to its conflict of laws provisions. Client consents to the personal jurisdiction of all the courts whether Federal or State, within the State of Missouri, and agrees that any action pertaining to these POLICIES AND PROCEDURES shall be brought in a court within the State of Missouri.

Client agrees to pay any and all costs, including legal fees and court costs, associated with collections of fees charged under these POLICIES AND PROCEDURES.

The headings used herein are included for convenience only and shall not limit or otherwise affect these POLICIES AND PROCEDURES.

WEAPONS POLICY

Except as provided herein below, Ultimate Loz Limo LLC strictly prohibits passengers from carrying weapons of any kind while using our services. Ultimate Loz Limo LLC reserves the right to deny services, without issuing a refund, to any clients or passengers that fail to comply with this policy. Ultimate Loz Limo LLC reserves the right to determine what is considered a “weapon”, however, it generally includes, but is not limited to, firearms, handguns, stun guns, explosives, knives, and tasers. Prior to using our services, please contact us regarding any questions or concerns regarding whether an item is prohibited under this policy. Ultimate Loz Limo LLC will allow the transportation of weapons that are secured pursuant to the rules promulgated by the U.S. Transportation and Security Administration. For example: firearms must be unloaded and locked in a hard-sided container; and knives or sharp objects must be sheathed or securely wrapped. In all circumstances, prior to using our services, Clients and/or passengers must make Ultimate Loz Limo LLC aware of any weapons being transported and secure such items in the trunk of the vehicle or as otherwise directed by the chauffeur

contact info

Ultimate Loz Limo LLC

573-693-8044 OR [email protected]